Privacy Policy
Neo Lofts London
Last updated: June 2026
1 Introduction
Neo Lofts London (“we”, “us”, “our”) is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit Neo Lofts London or enquire about our services.
2 Who We Are
Business Name: Neo Lofts London
Location: London, UK
Contact Email: office@neoloftslondon.co.uk
Website: Neo Lofts London
We are the data controller for the personal information we collect.
3 What Data We Collect
We may collect the following personal data:
• Contact information — name, email address, phone number, and property address
• Enquiry details — information you provide when requesting a quote or contacting us
• Usage data — IP address, browser type, pages visited, and time spent on our website (via cookies and analytics tools)
• Marketing preferences — whether you have opted in to receive communications from us
4 How We Collect Your Data
• Enquiry and contact forms on our website
• Email and telephone communications
• Google Search and paid advertising interactions
• Cookies and website analytics tools
5 How We Use Your Data
We use your personal data to:
• Respond to your enquiries and provide quotations
• Deliver and manage our loft conversion services
• Send relevant marketing communications (where you have consented)
• Improve our website and user experience
• Comply with legal and regulatory obligations
6 Legal Basis for Processing
We process your data under the following lawful bases (UK GDPR):
• Contractual necessity — to fulfil a contract or take steps prior to entering one
• Legitimate interests — to manage and grow our business
• Consent — for marketing communications and non-essential cookies
7 Data Sharing
We do not sell your personal data. We may share it with:
• Trusted third-party service providers (e.g., CRM, email platforms, analytics tools) who process data on our behalf
• Legal or regulatory authorities where required by law
All third parties are required to handle your data securely and in accordance with applicable law.
8 Cookies
Our website uses cookies to improve your browsing experience and gather analytics data. You can manage your cookie preferences via your browser settings. By continuing to use our website, you consent to our use of cookies.
9 Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Enquiry data is typically retained for up to 3 years.
10 Your Rights
Under UK GDPR, you have the right to:
• Access the personal data we hold about you
• Rectify inaccurate or incomplete data
• Erase your data (“right to be forgotten”)
• Restrict or object to processing
• Data portability — receive your data in a structured format
• Withdraw consent at any time (where processing is consent-based)
To exercise any of these rights, please contact us at office@neoloftslondon.co.uk
11 Complaints
If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO): Information Commissioner’s Office
12 Changes to This Policy
We may update this Privacy Policy from time to time. We encourage you to review it periodically. Continued use of our website following any updates constitutes your acceptance of the revised policy.
13 Contact Us
For any privacy-related queries, please contact: office@neoloftslondon.co.uk